About me
I'm Abdu — an Atlassian Architect and ITSM Consultant based in Frankfurt, working with organizations globally across Automotive, Manufacturing and IT.
I help CTOs and IT leaders design and implement scalable ITSM solutions, streamline agile delivery with frameworks like SAFe™, and build AI-powered automation that turns complex processes into intelligent, self-running workflows.
What sets me apart: I don't just consult — I build. Leveraging tools like Claude Code and modern AI APIs, I prototype and deliver automation pipelines directly: from intelligent ticket triaging and predictive incident detection to AI-generated documentation and self-service systems powered by your existing knowledge base.
Whether you're modernizing legacy infrastructure, scaling agile practices, or exploring how AI can genuinely reduce manual overhead in your operations — I bring deep technical expertise, strategic clarity, and hands-on delivery to every engagement.
Based in Germany. Working globally.
My Services
AI & Automation
Turn your team into AI architects
Automate ticket triage, incident response, and knowledge discovery. I build AI agents that learn from your Jira data and act on it.
Cloud Migration
Cloud without the chaos
Zero-downtime migrations with full org mapping, permission rewrites, and data validation.
Consulting & Configuration
Atlassian for grown-up teams
Custom Jira configs, permission matrices, and Confluence wikis built for 500+ user orgs.
IT Service Management
Ticket deflection that actually works
Cut support tickets by 40% with AI-powered self-service. SLA automation and smart routing that enforces compliance, not paperwork.
